Do you . . .

analyze your strengths and weaknesses before creating a practice strategy?
create achievable goals?
define “best” clients and grow by creating processes that meet their needs?
treat clients the way you want other profesionals to treat you?

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Click below to watch Carol's video



Excerpt from “Client-centric Service: Resources that Build a Client-focused Firm,” Lawline CLE, Webcast and Live Program, December 17, 2013, with Steven Skyles-Mulligan

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Design strategic action plans that reflect the goals of firms, project teams, practice groups, branch offices or individuals.
Create strategies to increase work from “80/20” clients, and/or add new clients with similar characteristics.
Construct strategies to develop a client-focused culture.



Realistic strategies should be precise.

Business development, practice growth, client focus are only aspirations unless grounded by strategies that lay out a roadmap to follow.

Strategy centered around clients becomes an engine for growth and a way of differentiating your firm or practice from the competition.